How To Setup Enhanced Ecommerce Impressions Using Scroll Tracking

Tuesday, June 30, 2015 | 10:45 AM

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A version of this post originally appeared on Google Analytics Certified Partner InfoTrust's site.
by Nate Denlinger, Web Developer at GACP InfoTrust, LLC

One of our specialities here at InfoTrust is helping ecommerce businesses leverage their web analytics to make better data-driven marketing decisions. This typically starts with installing Google’s Universal Analytics web analytics software and utilizing all of the functionality that is offered with Enhanced Ecommerce tracking capabilities.
Enhanced Ecommerce provides you with a complete picture of what customers on your site are seeing, interacting with and purchasing.
One of the ways you track what your customers are seeing is with product impressions (whenever a user sees an image or description of your products on your website).
Normally, you track what products users see or impressions by simply adding an array of product objects to the DataLayer. These represent the products seen on the page, meaning when any page loads with product images/descriptions, data is sent to Google Analytics that a user saw those specific products. This works well.
However, there is a major issue with this method.  Sometimes you are sending impressions for products that the user never actually sees. This can happen when your page scrolls vertically and some products are off the page or “below the fold”.
For example, lets take a look at a page on Etsy.com:
Sample page on Etsy.com (click for full size)
Here are the results for the search term “Linens”. Currently, you can see sixteen products listed in the search results.  However, in the normal method of sending product impressions, a product impression would be sent for every product on the page.
So, in reality this is what we are telling Google Analytics that the user is seeing (every single product on the page):
Sample page of Etsy.com (click for full-size)

Obviously, no one's screen looks like this, but by sending all products as an impression, we are effectively saying that our customer saw all 63 products. What happens if the user never scrolls past the 16 products shown in the first screenshot?
We are greatly skewing the impressions for the products on the bottom of the page, because often times, users are not scrolling the entire length of the page (and therefore not seeing the additional products).
This could cause you to make incorrect assumptions about how well a product is selling based off of position.
The solution: Scroll-based impression tracking!
Here is how it works at a high level:
  1. Instead of automatically adding all product impressions to the DataLayer, we add it to another variable just for temporary storage. Meaning, we do not send all the products loaded on a page directly to Google Analytics, but rather just identify the products that loaded on the page.
  2. When the page loads, we actually see what products are visible on the page (ones “above the fold” or where the user can actually see them) and add only those products to the DataLayer for product impressions. Now we don’t send any other product impressions unless they are actually visible to the user.
  3. Once the user starts to scroll, we start capturing all the products that haven’t been seen before. We continue to capture these products until the user stops scrolling for a certain amount of time.
  4. We then batch all of those products together and send them to the DataLayer as product impressions. 
  5. If the user starts to scroll again, we start checking again. However, we never send the same product twice on the same page. If they scroll to the bottom then back up, we don’t send the first products twice.
Using our example on the “Linen” search results, right away we would send product impressions for the first 16 products. Then, let’s say the user scrolled halfway down the page and stopped. We would then send product impressions for products 18 through 40. The user then scrolls to the bottom of the page so we would send product impressions for 41 through 63. Finally the user scrolls back to the top of the page before clicking on the first product. No more impressions would be sent as impressions for all products have already been sent.
The result: Product impressions are only sent as users actually navigate through the pages and can see the products. This is a much more accurate form of product impression tracking since it reflects actual user navigation. 
Next steps: for the technical how-to guide + code samples, please see this post on the InfoTrust site.

Remarketing Lists for Search Ads, Powered by Google Analytics

Thursday, June 25, 2015 | 8:33 AM

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Today we’re excited to announce you can use audiences (previously remarketing lists) created in Google Analytics to reach your customers on Google Search, with no tagging changes required. 

Remarketing Lists for Search Ads (RLSA) allows you to tailor your search ads and based on your visitors' past activity on your website. Now you can leverage more than 200 Google Analytics dimensions and metrics to create and activate your audiences for remarketing, then use those audiences to reach and re-engage your customers with a consistent message across both Google Search and Display.

TransUnion cuts CPA in half with RLSA

In order to find more customers while reducing waste in their search campaigns, TransUnion, a leading financial services provider, used the audience creation capabilities in Google Analytics to spend more efficiently on Google Search.

TransUnion started by creating two audiences. The first was for new customers―those who had visited the site and started, but not completed a credit application. The other included customers who had already converted. Splitting the audience between new and existing customers allowed TransUnion to bid higher on Google search ads for new customers and spend less on converted customers.

The new RLSA capabilities in Google Analytics yielded impressive conversion rates and cost efficiencies for TransUnion's search campaigns. RLSA visitors had a lower bounce rate and viewed twice as many pages per session compared with regular visitors. 

By using more tailored text with their remarketing lists, TransUnion increased their conversion rate by 65% and average transaction value by 58%. Meanwhile, CPCs for existing customers dropped 50%, resulting in a roughly 50% drop in their cost per transaction. Read the full case study here

How to get started

Getting started with RLSA is easier than ever before thanks to Instant Activation. Within the Admin tab, simply click Property, then Tracking Info, and finally Data Collection. Ensure that Remarketing is set to ‘ON.’


Once you’ve enabled this setting, all your eligible audiences will begin to populate for RLSA.

Building Audiences

If you’d like to create new audiences, there are three ways to get started. 

First, you can create a new audience using the Audience builder in the remarketing section of the Admin tab. Make sure you select the relevant AdWords account to share your audience with for remarketing.

Admin Remarketing.png

If you have an existing segment you’d like to turn into an audience, simply click on the segment options and select “Build Audience” right from within reporting. This option will take you directly to the audience builder as above.  

Segment Remarketing.png
Finally, you can get started quickly and easily by importing audiences from the Google Analytics Solutions Gallery.

Activating audiences in AdWords

Once you have shared an audience with AdWords, it will appear instantly in your AdWords Shared Library and will show eligible users in the column List size (Google search).  Keep in mind that an audience must accumulate a minimum of 1,000 users before you can use it for remarketing on Google Search. To get started, follow the instructions in the AdWords Help Center


Support for RLSA with Google Analytics is part of an ongoing investment to provide powerful ways to activate your customer insights in Google Analytics, along with recent features like Cohort Analysis, Lifetime Value Analysis, and Active User Reporting. Stay tuned for more announcements!

Happy Analyzing,
Lan Huang, Technical Lead, Google Analytics,
Xiaorui Gan, Technical Lead, Google Search Ads

Learn to optimize your tag implementation with Google Tag Manager Fundamentals

Wednesday, June 24, 2015 | 9:00 AM

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We're excited to announce that our next Analytics Academy course, Google Tag Manager Fundamentals, is now open for participation. Whether you’re a marketer, analyst, or developer, this course will teach you how Google Tag Manager can simplify the tag implementation and management process.

You'll join instructor Krista Seiden to explore topics through the lens of a fictional online retailer, The Great Outdoors and their Travel Adventures website. Using practical examples, she’ll show you how to use tools like Google Analytics and Google AdWords tags to improve your data collection process and advertising strategies.


By participating in the course, you’ll explore:
  • the core concepts and principles of tag management using Google Tag Manager
  • how to create website tags and manage firing triggers
  • how to enhance your Google Analytics implementation
  • the importance of using the Data Layer to collect valuable data for analysis
  • how to configure other marketing tags, like AdWords Conversion Tracking and Dynamic Remarketing
We're looking forward to your participation in this course!

Sign up for Google Tag Manager Fundamentals and start learning today.

Happy tagging!

Post By: Lizzie Pace & The Google Analytics Education Team

BT Increases Sales Volume and Efficiency Using DoubleClick Bid Manager With Google Analytics Premium

Tuesday, June 02, 2015 | 8:00 AM

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Cross-posted on the DoubleClick Advertiser Blog

Modern marketers live in a world that’s dominated by data. Advancements in programmatic buying enable marketers to leverage data and analytics to connect precisely, in real time. Advertisers who are smart about organizing, segmenting, and acting on this data are realizing the benefits of more personalized marketing. BT, a leading telecommunications firm in the UK, did just that and saw fantastic results.  

BT wanted to increase the relevance of their remarketing campaigns by creating more precise audience lists. With the help of their media agency Maxus, BT found that using Google Analytics Premium with DoubleClick Bid Manager offered the ideal solution. 

Google Analytics Premium gave BT the ability to create granular audience segments based on site behavior metrics such as recency, frequency, referral source, and stage of cart abandonment. Once these audience lists were created, the native integration between Google Analytics Premium and DoubleClick Bid Manager meant they could be shared with the platform to make more precise media buys in just a few clicks.

Using Google Analytics Premium with DoubleClick Bid Manager put Maxus and BT in the driver’s seat of their media campaigns. They not only gleaned full transparency with a single customer view and de-duplicated metrics across all channels, but also saw better measurement through unified reporting, and the ability to optimize based on the results.



”Our goals were to build up ‘best practices’ of programmatic display remarketing techniques with a focus on driving post-click sales,” says Alison Thorburn, Head of Digital DR Media at BT. “The DoubleClick suite of products enabled us to do this quickly and efficiently as audience data can be easily organized and utilized.” 

The new analytics-driven approach produced a 69% increase in post-click sales and an 87% reduction in post-click cost per acquisition compared to the previous year’s remarketing activity. It also compared favorably to the remarketing activity that ran simultaneously outside of DoubleClick Bid Manager; post-click sales were 30% higher and post-click cost per acquisition was 42% lower. BT has now consolidated its display remarketing through DoubleClick BidManager.
Read the full case study here.

Posted by-
Kelley Sternhagen, Product Marketing, Google Analytics
Kelly Cox, Product Marketing, DoubleClick

Daily Data-Informed Decisions With Google Analytics Premium and Google BigQuery

Friday, May 29, 2015 | 7:45 AM


The American Precious Metals Exchange (APMEX) is the leading purveyor of precious metals, serving millions of customers worldwide. The company partnered with E-Nor, a Google Analytics Premium Authorized Reseller, to better understand the customer journey and gain insights to improve marketing initiatives.




The first challenge they tackled was to integrate various data assets by exporting Google Analytics Premium data to Google BigQuery. This was accomplished using both the BigQuery export and the User ID features to connect website behavioral data to the company internal customer profiles. This enabled APMEX to use data more effectively to interact with different types of customers.

In addition, by bringing Google Analytics data into the company’s Customer Relationship Management (CRM) system, they empowered their internal teams to make data-informed decisions on a daily basis. For example, when customers call, site usage information is now available to the customer representative talking them. 
“We have found BigQuery data to be immediately actionable. It focuses our marketing efforts, personalizes our onsite experiences, and improves the effectiveness of our sales department. When used in conjunction with our current data systems, there is seemingly no question about our customers that cannot be answered. It’s that powerful.”Andrew Duffle, Director FP&A, Analytics & Optimization, APMEX, Inc.
As a result of the work mentioned above, APMEX has decreased the average cost per acquisition (CPA) by more than 20% while maintaining the same level of new customer orders. 

They have also used Google Analytics Premium data to build a statistical model to target valuable customers earlier in their life cycle. For customers identified in the model, the company has increased email open rates by 58%, email conversion rates by 62%, and revenue per email by 163% as compared to the overall business. 

To read more about how APMEX and E-Nor used Google Analytics Premium along with BigQuery in order to make more informed decisions, download the full case study.


Posted by Daniel Waisberg, Analytics Advocate.

New media partnerships and ad solutions for mobile app promotion

Thursday, May 28, 2015 | 11:00 AM

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As complexity increases in the app ecosystem, successful developers are looking for new ways to measure, manage, and optimize across multiple ad networks and operating systems.  This morning, at our annual I/O conference, we announced via Livestream a new set of media partnerships and ads offerings designed to meet the unique needs of mobile app marketers.  

Transparent, open and reliable measurement solutions

For app developers looking to drive installs and engagement, it’s critical to understand the effectiveness of various media partners and placements. That’s why we have been investing in solutions to help developers apply consistent measures across a fragmented ecosystem of ad networks, and understand the quality of users that each delivers.  

Google Analytics for Apps provides an industry-leading solution for in-app analytics that is increasingly benefiting advertisers as they seek more transparency into ad effectiveness across networks.  You can already use Google Analytics to track the performance of your mobile app install campaigns and understand the lifetime value of your users on both Android and iOS. As of today, we’ve built partnerships with 20+ ad networks including InMobi and Millennial Media since launching iOS conversion tracking late last year. Data integration with these partners provides a comprehensive view of app value across networks based on the metrics developers care about (i.e., LTV and retention), helping you make better decisions on where to spend your advertising dollars. In the next few months, you’ll be able to “postback” your conversions to referring networks in order to optimize your traffic -- all made possible with a single SDK. 

And it's not just about our measurement solutions.  We recognize that developers should have choices when it comes to attribution vendors, and are committed to open solutions for the industry.  That’s why we also announced the ability to integrate app install and event data from key third party measurement partners into AdWords. Working with third parties, including Adjust, Appsflyer, Apsalar, Kochava, and Tune, we are able to increase measurement accuracy between different trackers in AdWords, ensuring your data is accurate and  reliable.

By partnering with these leading ad platforms and tracking systems, we believe we can make the entire mobile apps ecosystem stronger and more connected -- all with the goal of making developers more successful.

But we didn’t stop there. 

It’s easier than ever to promote your apps across Google 

For developers looking to promote their app, we offer a variety of placements across Google Search, the AdMob network, mobile sites, and YouTube.  And earlier this year, we announced Search Ads on Google Play. By showing ads alongside app search results, you can reach consumers right when they’re looking for a new app, at the moment they are ready to install
Click for full-sized image

Today we announced Universal App Campaigns, a new campaign type that allows advertisers to reach consumers across Google media more efficiently and effectively.  Universal App Campaigns offers a simple way to set up install ads for your Android apps in AdWords or directly from the Google Play Developer Console

Click for full-sized image

With a single campaign, you can scale your reach across Google Search, the AdMob network, mobile sites, YouTube and Google Play. Just provide us with a few inputs about your app what your ad creative will say, the audience you wish to reach, and how much you want to spend we’ll do the rest for you. Behind the scenes, our ad creation and bidding engines will help maximize performance for your campaigns so you can spend more time building and enhancing your apps.  Search Ads on Google Play and Universal App Campaigns will be rolled out to developers and advertisers in the coming months.

Complete solutions for your entire business

Today at I/O we also announced solutions to help you develop apps, engage users organically, and earn more money from your app.  Our innovations in analytics and ads are designed to complement these offerings, and allow you to grow your business with measurement solutions that are open and reliable, and promotion tools that make ad buying easier and more effective.  Thank you to all the developers out there who are building these experiences. We look forward to engaging with your apps and supporting your ongoing innovation by working closely with you and your partners in the ecosystem.

Posted by: Jonathan Alferness, Vice President, Product Management

Marketo Scores 10X Higher Conversion Rate With Google Analytics

Monday, May 18, 2015 | 10:30 AM

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"Google Analytics has helped us increase the effectiveness of our AdWords remarketing campaigns by improving the targeting of our audiences and allowing us to present more relevant ads." 
Mike Telem, VP of Product Marketing at Marketo 

Marketo, a leading marketing automation company, is a strategic partner for thousands of companies. To take their own marketing to the next level, Marketo needed an analytics platform that was flexible enough to combine external data with user site behavior. They wanted to seamlessly leverage that data to improve the relevance of their marketing.

Marketo used a two-step approach for their marketing: first they used Marketo's Real-Time Personalization (RTP) product to identify characteristics—such as product interest and industry type—of Marketo's website visitors. Then they passed this data to Google Analytics in the form of events. This allowed Marketo to see Google Analytics visitor demographics and behavior information next to Marketo's RTP-identified characteristics for a more holistic picture of their user base in Google Analytics.

Using Google Analytics as the single source for customer data, Marketo segmented audiences in Analytics based on conversion stage or business vertical. With native integrations between Google Analytics and AdWords, Marketo was able to pass these specialized remarketing lists to AdWords and serve more personalized remarketing ads to its users in just a few, easy clicks.

These tailored ads had a huge impact and Marketo saw a jump in both engagement and conversions. Across the board, remarketing with Google Analytics drove a 10X higher conversion rate compared to traditional display marketing campaigns. Marketo also saw 200% more conversions in its B2C segment and an increase of 150% in conversions for its enterprise visitors.

To read the full case study, click here

Posted by: Kelley Sternhagen, Google Analytics Marketing