tag:blogger.com,1999:blog-3580069.post3772564157413712611..comments2024-02-27T07:06:31.494-05:00Comments on Google Analytics Solutions: Two Cool Integrations: Telephone Leads & Live ChatNickhttp://www.blogger.com/profile/07298613952446925742noreply@blogger.comBlogger24125tag:blogger.com,1999:blog-3580069.post-17733417988395889882010-06-02T07:37:31.811-04:002010-06-02T07:37:31.811-04:00Hi all,
Great to see so many people looking to fi...Hi all,<br /><br />Great to see so many people looking to fill the void between online and offline tracking. www.switchboardfree.co.uk are UK based and offer call tracking using analytics. They have been around for about 5 years now and best of all their service is free. I realise a lot of people find it hard to believe that anything is still free in this world and i agree it is rare but they seem to be the exception to the ruleNeil Warnerhttps://www.blogger.com/profile/10237960762320170961noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-34724229636490498332010-04-30T16:36:09.712-04:002010-04-30T16:36:09.712-04:00What really nice features you have described here....What really nice features you have described here. Offline phone tracking is so useful. I think that a business needs to have a proper marketing strategy and it can only go so far if the calls aren’t dealt with properly. Caller demographics is also a great tool in the <a href="http://dial800.com/Products/call-tracking" rel="nofollow">call tracking</a> analytics. I'm still getting to learn about google analystics but glad i run into your article. Thanks for it.call trackinghttps://www.blogger.com/profile/05905029438369213623noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-64183672666739952342010-04-27T10:14:12.778-04:002010-04-27T10:14:12.778-04:00Is there any way to have "sub accounts" ...Is there any way to have "sub accounts" in GA?<br />We have one as a District but what if the individual departments want their own analytics?<br />I can't seem to find any info on GA's site.<br />Thanks much,<br /><br />Stephen Stone<br />District WebMaster<br />Programmer III<br />Web Dev Team Lead<br />School District of Palm Beach County<br />email: stones@palmbeach.k12.fl.usUnknownhttps://www.blogger.com/profile/17558998064519281085noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-91833965058161783432010-04-14T13:26:25.643-04:002010-04-14T13:26:25.643-04:00THANK YOU David Eckman from VKIStudios who has an ...THANK YOU <b>David Eckman from VKIStudios</b> who has an EXCELLENT post describing both how <br /><br />A). LivePerson doesn't work with Google Analytics<br /><br />and<br /><br />B). How to get around it using an iframe and custom configuration of the chat windows.<br /><br />http://blog.vkistudios.com/index.cfm/2009/8/7/Google-Analytics-and-LivePerson--what-are-the-chatters-doing-on-my-site<br /><br /><b>Thumbs down</b> to LivePerson for claiming to support ga.js when they really don't.Anonymoushttps://www.blogger.com/profile/07548282387444304222noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-34156572627655354642010-01-19T14:18:50.392-05:002010-01-19T14:18:50.392-05:00We've been tracking the phone calls from every...We've been tracking the phone calls from every online marketing channel for nearly 5 years and it's fantastic! We do not use the vendor listed in the post, so there are other options for those interested. We also have some case studies detailing the power of tracking phone calls related to online marketing strategies such as PPC. Take a peek: http://www.bluecorona.com/marketing-case-studies.htmBen Landershttps://www.blogger.com/profile/01458762718462632730noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-65562870834422623712009-12-07T05:54:12.836-05:002009-12-07T05:54:12.836-05:00Our company, Media Flint (MediaFlint.com) is Beta ...Our company, Media Flint (MediaFlint.com) is Beta testing a call tracking product called AvidTrak (AvidTrak.com) which is integrated with Google Analytics. AvidTrak dynamically inserts telephone numbers uses a form of a roaming algorithm. What is interesting about AvidTrak is that it is also integrated with Google Adwords such that PPC bids can be set to maximize "phone call conversions." The product is expected to exit Beta in January 2010.Unknownhttps://www.blogger.com/profile/14378956061513747177noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-11374757200918837902009-11-27T02:23:55.824-05:002009-11-27T02:23:55.824-05:00I just recently integrated Google Analytics into o...I just recently integrated Google Analytics into our live chat solution, olark : http://blog.olark.com/google-analytics-and-olark-0<br /><br />I took a bit of a different approach, using events to track events with the chat widget, and Custom Variables to track chats through the funnel. <br /><br />Anyone out there care to comment on their experiences with LivePerson's approach?BenChttps://www.blogger.com/profile/13071051384382852988noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-46205324597331065422009-09-22T23:01:41.097-04:002009-09-22T23:01:41.097-04:00I own a company that requires to know where the ca...I own a company that requires to know where the calls came from.<br /><br />Example: Website visit-->call the office-->tracked by IP and Phone Number. <br /><br />We do conventional advertising and web advertising, We need to know where the call came from web visit (PPC etc..) or conventional advertising (newspaper, etc...).<br /><br />I now that yellowpages.com offers it on its services, got to understand that they are the phone company also so all that data is available to them.<br /><br />Is there a product like that out there?Anonymoushttps://www.blogger.com/profile/03288902140592141002noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-36609561004152729732009-08-16T23:21:56.927-04:002009-08-16T23:21:56.927-04:00How is external information, such as phone calls, ...How is external information, such as phone calls, imported back into GA? I cannot see in the developers API where you can do that?Unknownhttps://www.blogger.com/profile/08644035556058529245noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-2909737011831465062009-07-27T07:36:56.776-04:002009-07-27T07:36:56.776-04:00Hi there Jeff,
Thanks for the post, which is real...Hi there Jeff,<br /><br />Thanks for the post, which is really useful. <br /><br />I am unable to use the solution provided by Mongoose as it's US based and I operate in the UK and a little in Canada. Is there a solution you can recommed for these locations.<br /><br />ThanksUnknownhttps://www.blogger.com/profile/14087456409260243087noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-35873183919313874702009-05-11T12:58:00.000-04:002009-05-11T12:58:00.000-04:00Hi J, if you look at the code i posted around the ...Hi J, if you look at the code i posted around the beginning of this article there is a free way you can track phone calls. Simply do an onclick function which the user needs to click to reveal the phone number...its not perfect but it works very nicely for my situation and i can see it working in many others.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-3580069.post-31522618081860062892009-05-08T17:25:00.000-04:002009-05-08T17:25:00.000-04:00Thank you Jeff G for the kind post. We're users of...Thank you Jeff G for the kind post. We're users of Live Chat as well so it was great to discover those integration possibilities.<br />A 'hidden page' is really not needed with our service on Mongoose. It does add extra reporting dimensions but really so long as you use Google's URL builder to properly construct the URL, you'll be fine.<br /><br />Dynamic URL construction is a service feature as well.Feedback from our customers is that this feature combined with GA's chron job reporting makes for a nice automated way to deliver phone call reports back to clients hassle free. <br /><br />New on the scene for us is keyword level phone call tracking without the need for a 1:1 relationship between number and keyword. <br /><br />Mongoose has been on the move, we're growing fast and on a personal note it feels great to provide tech jobs in this business environment. If anyone would like to say hello, please reach me at jeff.tirey@mongoosemetrics.com<br /><br />Jeff Tirey | Co-FounderUnknownhttps://www.blogger.com/profile/17756405580567206604noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-43611235558708749712009-02-27T14:43:00.000-05:002009-02-27T14:43:00.000-05:00Is there a free or open source service to do this?...Is there a free or open source service to do this? I would like to track conversions to phone calls in GA but I don't want to pay to run phone numbers when we already have plenty. Any advice from the Google folks?Unknownhttps://www.blogger.com/profile/10343495328152903402noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-43274760518653935072009-02-25T01:05:00.000-05:002009-02-25T01:05:00.000-05:00For any type of service that you provide on your w...For any type of service that you provide on your website, you should have the offline telephonic follow up. What is shown here is great to have so that you can track the live contact and really grind that lead. <BR/><A HREF="http://www.tornadomaster.com/home.html" REL="nofollow">Tornado Shelter</A>AS Marketinghttps://www.blogger.com/profile/18098567098095905336noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-50757957732133560412009-02-24T15:08:00.000-05:002009-02-24T15:08:00.000-05:00Hi,We are also providing call tracking using googl...Hi,<BR/><BR/>We are also providing call tracking using google analytics for the UK market. We specialise in search engine optimisation and conversion analysis so we could clearly see the gap in the market. Obviously, being UK-based Mongoose couldn't work for us so we felt that we should try and come up with something ourselves, which we now have.<BR/>Having been trained by Brian Clifton, former EMEA for Google Analytics (you can find me in the acknowledgements of his book, Advanced Web Metrics with Google Analytics), I think helped me to have a strong insight into the need for analytics for a business and for the search marketing provider to justify budgets all round and also to instantiate some great, measurable KPIs.<BR/>What we are delivering therefore is not only a great tool to deliver the data that a client requires but also the knowledge and expertise to convert that data into information.<BR/><BR/>Hope this is of interest. I would love to hear any feedback in terms of what people feel they need.<BR/><BR/>Thanks<BR/>Nikki Rae - Fresh EggNikkihttps://www.blogger.com/profile/09940234324365965504noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-69916550003351958572009-02-23T06:01:00.000-05:002009-02-23T06:01:00.000-05:00AdInsight (www.adinsight.eu) is a UK based call tr...AdInsight (<A HREF="http://www.adinsight.eu" REL="nofollow">www.adinsight.eu</A>) is a UK based call tracking solution which offers a similar service to that of Mongoose Metrics. It uses a slightly different method, so an extra page does not have to be created on the clients’ website for it to work. It also features its own advanced call reporting. <BR/><BR/>Jeff I would be very interested in talking to you further about extending the Google Analytics platform a bit further, so that even more exciting call tracking features could be integrated.AdInsighthttps://www.blogger.com/profile/02500175664479688156noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-69107584649286998082009-02-22T10:41:00.000-05:002009-02-22T10:41:00.000-05:00Tracking phone calls is a crucial next step in the...Tracking phone calls is a crucial next step in the evolution of Search Engine Marketing & Analytics, especially for service oriented businesses.<BR/><BR/>Last October, Ifbyphone created a phone mashup which enables you to track your phone calls directly in Google Analytics. You can display unique phone numbers depending of the referral source of traffic to your site, and see how many phone calls you received to each of those numbers directly alongside web data in Google Analytics. This helps you track phone call conversions from your PPC campaigns. Additionally, you can determine how long a phone call should last for it to be tracked. For example, if a good sales call lasts over 5 minutes, you can say only track phone calls in Google Analytics that lasted at least 5 minutes. For more information, visit our blog post and website:<BR/><BR/><A HREF="http://public.ifbyphone.com/blog/phone-mashups/phone-mashup-for-tracking-call-data-in-google-analytics/" REL="nofollow">Phone Mashup For Tracking Phone Calls In Google Analytics</A><BR/><BR/><A HREF="http://public.ifbyphone.com/services/call-tracking" REL="nofollow">Call Tracking In Google Analytics</A>Unknownhttps://www.blogger.com/profile/03551178844086091388noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-24265561067441795572009-02-20T16:37:00.000-05:002009-02-20T16:37:00.000-05:00What a great idea. Place Google conversion trackin...What a great idea. Place Google conversion tracking code into the code that launches to chat window. Now you have a way to track those conversions...!(hrishttps://www.blogger.com/profile/02431973400929128747noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-55776495507367204032009-02-18T12:47:00.000-05:002009-02-18T12:47:00.000-05:00Thanks for the feedback Caleb. I just passed that...Thanks for the feedback Caleb. I just passed that along to the LivePerson folks.Sebastian Tonkinhttps://www.blogger.com/profile/01252272945555819478noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-20847429043583308202009-02-18T12:20:00.000-05:002009-02-18T12:20:00.000-05:00I would note that the linked instructions for Live...I would note that the linked instructions for LivePerson use code samples instructing the use of the _udn="none"; or setDomainName("none"); method which is a REALLY bad idea to implement. You can achieve the same analytics functionality created by the use of the "none" setting by using _uhash="off"; or setAllowHash("off");. The problem with the "none" setting is that it turns off hashing (same as allowHash(off) or uhash=off), but ALSO *forces* all cookies to be written for the full explicit domain. The ramification is "www.domain.com" and "domain.com" get different cookies, plus any other sub-domains you might have. You'll see the nasty impact most often evidenced by a high number of "Self-referrals", or referrals from your own domain name.<BR/><BR/>Best,<BR/><BR/>-Caleb Whitmore<BR/>www.analyticspros.comCaleb Whitmorehttps://www.blogger.com/profile/06288879095050941000noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-49410589325033921252009-02-18T09:15:00.000-05:002009-02-18T09:15:00.000-05:00Does anyone know if I can implement this service o...Does anyone know if I can implement this service overseas? I am in S. Africa....<BR/><BR/>Tx,<BR/>SandraWhat makes me laugh, cry, scream or shout!https://www.blogger.com/profile/11437107301179285492noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-39971399937113173302009-02-18T06:51:00.000-05:002009-02-18T06:51:00.000-05:00Very slick! I use a slightly more clunky version t...Very slick! I use a slightly more clunky version to monitor telephone tracking on my Internet Franchise www.citys.info. By hiding the telephone number with CSS and then running an onlclick command calling the GA TrackEvent Function to show it you can record the metric in Google Analytics. You can see it working here on one of the franchises http://www.mumbles.co.uk/Hotels/showHotel.php?hID=2000127 oh and its FREE to implement!<BR/><BR/><BR/>function swapText() {<BR/>var x = document.getElementById("on")<BR/>var x = document.getElementById("off")<BR/>document.getElementById("on").style.display = "inline";<BR/>document.getElementById("off").style.display = "none";<BR/>}<BR/><BR/><BR/>Then in the HTML:<BR/><BR/>NOSCRIPT<B>Tel:</B>07921234455/NOSCRIPT<BR/><BR/> <BR/> a href="#" style="text-decoration:none;" onClick="javascript: pageTracker._trackPageview('/tracking/telephone/HotelName'); swapText()"><BR/><BR/>div id="off" style="display:inline;">Click for phone number<BR/>/div<BR/> <BR/>div id="on" style="display:none;">Tel: 07977727833Quote "Mumbles.co.uk"<BR/>/div<BR/><BR/><BR/>As you can see we're still running TrackPageview...yet to upgrade to the TrackEvent function (although we do use TrackEvent on premium advertising slots). <BR/>Question to Google Analytics Team: <BR/>I personally have access to the Events reporting in my Analytics accounts but my company doesn't...how long do you think this will take?Lee Woodmanhttps://www.blogger.com/profile/04356611725932781838noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-10962774344668067192009-02-18T01:11:00.000-05:002009-02-18T01:11:00.000-05:00Another cool integration is the one by Kampyle. It...Another cool integration is the one by Kampyle. It is very interesting in that it allows you to <A HREF="http://www.kampyle.com/blog/?p=53" REL="nofollow">analyze feedback data directly in Google Analytic’s interface</A>.Daniel Waisberghttps://www.blogger.com/profile/16314617776064809092noreply@blogger.comtag:blogger.com,1999:blog-3580069.post-86598745541062491962009-02-18T00:31:00.000-05:002009-02-18T00:31:00.000-05:00Do you know of any other chat companies that suppo...Do you know of any other chat companies that support GA? Do you have any info on how to integrate GA with a service that doesnt have a GA built into it. For example my company uses the helponclick.com service.<BR/><BR/>Thanks<BR/><BR/>DUnknownhttps://www.blogger.com/profile/02002174105730923970noreply@blogger.com