Back to Basics: Direct, referral or organic - definitions straight from the source

Monday, August 10, 2009 | 4:23 PM

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In your Analytics reports, you'll see some of the same entries come up again and again in your data tables. In the last Back to Basics post, we learned about 'not set' entries -- this week we'll learn what it means when you see 'direct,' 'referral' and 'organic' under the Sources column in your reports.

  • (direct)[(none)] - Visitors who visited the site by typing the URL directly into their browser. 'Direct' can also refer to the visitors who clicked on the links from their bookmarks/favorites, untagged links within emails, or links from documents that don't include tracking variables (such as PDFs or Word documents).

  • [referral] - Visitors referred by links on other websites. (Links that have been tagged with campaign variables won't show up as [referral] unless they happen to have been tagged with utm_medium=referral. )

  • [organic] - Visitors referred by an unpaid search engine listing, e.g. a Google.com search.

Once you learn where the traffic to your site is coming from, you can start analyzing the information to make intelligent decisions for your website. For example, the Referring Sites report shows you which websites have been most effective at driving people to your site -- and which ones haven't been effective. Furthermore, if you have defined as goals the key pages you want visitors to see, you can see the percentage of visits from each referral during which the visitor saw these pages. (Just click Goals tab to see your conversion rates for each goal.)

To learn more about how to spot quality traffic from your Goals tab, please refer to this earlier Back to Basics post.

16 comments:

Stefan Fußenegger said...

Does anybody know what percentage of browsers doesn't send a referrer header? I believe that some security software bundles (anti-virus, firewalls and the like) removes the referrer header for privacy reasons. This could influence direct vs. referral tracking, couldn't they?

Vengeful said...

Direct traffic can also mean traffic from an executable program, flash/shockwave application or JavaScript/Java Application.

Essentially, anything that "pushes" a URL to the user based on their input, rather than a user picking the specific link themselves, is a direct traffic refferal.

We saw a lot of these, and while we would be ecstatic that users would remember our URLs and type them in their browser, it ended up being due to a combination of the above.

SEO Girl said...

As now, visits from Google Image Search considered as referred traffic. Why don't you treat it as organic traffic so that we can analyse the keywords instead going to Webmaster Tool to see them? :)

thanks!

Sujay said...

Hi,

My Client's Google Analytics account shows the site itself as one of the referral sites in Traffic Sources.

I read that it could be because of redirects, sub-domains or frames but they are not sure about redirects implemented by them but are sure about frames and are fine with traffic from sub-domains

What should I do in such a case, which person in that company can identify the redirects?

Please help.

Regards,
Sujay Chadha

Peter said...

Hi,

As per recent discussions on the web analytics forum, can you confirm if a visit is only reported as Direct if it is a new visit or that visitor has only ever visited via Direct. And that any Direct visit for a visitor who had previously visited the site via an alternative traffic source is attributed to the most recent traffic source.

Thanks

Peter

Caleb Whitmore said...

Good post, however it would be profitable to note additional caveat that un-tagged Sponsored Search (except from AdWords) will also show up as "organic".

-Caleb

Hein said...

Just a quick check to be sure. On 1st visit a web user clicks on a banner which is tagged as "campaign01".

The visit will be registered as a visit from campaign01.

On his 2nd visit the user types in de the url domain.com directly into the browser.

Will this 2nd visit be registred as 1. direct or
2. campaign01 ?

Caleb Whitmore said...

@Sujay: those are all possible causes for self-referrals. Another very common cause is inconsistent use of the setDomainName(); method, where it's set on some pages with one value, not set on others, and uses a different value (usually a leading "." on the domain vs no leading "."). Check for that.

Another overall issue that I've found to be significant is Internet Explporer and JavaScript's window.location property. IE intentionally omits the referring source from window.open, so anyone coming in via window.location in IE will show up as direct.

Best,

-Caleb Whitmore
www.analyticspros.com

Web Design London said...

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Julie said...

Hey there
Just wondering if anyone could tell me why I see my own site as a referring site in my Google Analytics.

Thanks a lot,

Gabriel said...

Hi Sujay,

Gabriel from the Analytics team here. If you're seeing self referrals that means either there is a page on your site missing the Google Analytics code, or, you have multiple subdomains (eg. www. , secure.) and need to implement subdomain tracking. See: http://www.google.com/support/googleanalytics/bin/answer.py?hl=en&answer=55524

Gabriel

Gabriel said...

Hi Hein,

Gabriel from the Google Analytics team here. In this scenario the visit will be attributed to campaign01. Direct visits do not overewrite campaign visits.

Gabriel

Gabriel said...

hi Julie,

see my response to Sujay.

Gabriel

Caleb Whitmore said...

@Gabriel: there is another option: they have cookie timeouts occurring on a sub-domain or they have inconsistent use of setDomainName() methods, such as using "auto" on some pages and setDomainName(".domain.com"); on other pages.

@Julie: if the site traffic as referral from "self" is greater than 2% of total site traffic then I'd be concerned. If it is less than I usually don't worry about it.

Best,

-Caleb Whitmore

Mark Handy said...

If my site is A and i see traffic from B as a referral which the client says isn't possible (they own A and b), would the traffic show as a referral even if the URL for site A is typedin while on site B??

MATRIX MEDIA SOLUTION said...

Thanks for differentiate this 3 topics.