Getting Answers -- Fast

Tuesday, November 25, 2008 | 12:19 PM

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It's 10am, you've got a fresh cup of coffee, and you're excited to implement your latest Google Analytics-related idea. Today, you'll be setting up your ecommerce reporting or perhaps re-examining all of your keywords with the help of Motion Charts. You begin working and suddenly, you're not sure how to proceed. You have a question, and you need an answer -- hopefully before your coffee gets cold and your inspiration runs out.

A quick search of the Help Center yields an article that only partially addresses your question. You need help from someone who has already worked through this particular roadblock.

We're pleased to announce that, as of today, you have a new way of quickly getting the help you need. We've launched a new Forum within Google Help that allows you to ask questions about Google Analytics and have them answered by both Google employees and other Google Analytics users. You can easily identify answers from Google Employees, top contributors, seasoned posters, or new posters. The "Best Answers" (as voted by the community) gain the most visibility so that everyone can share valuable information. And a list of "Related Questions" comes up even as you are typing your question.

If you are in the forum to help other users, it's easy to find questions that need answers. Based on your contributions, you can be distinguished as a Top Contributor or seasoned poster. The old Analytics Help Group will still be accessible for information searches, but is closed for additional posts. This will allow the Google Analytics support staff to focus all their efforts on your new forum.

Now, back to work, before your coffee gets cold!